Measure customer satisfaction and customer experience
The only CX software that is perfectly matched to your organization’s DNA.
A loyal client is first and foremost a satisfied client
Measuring customer satisfaction and experience is the first step toward building a loyal customer base.
We survey customers immediately after a key moment, thus giving you the most reliable results and optimal participation rates.
Results are processed in real time and displayed in a live, personalized dashboard that you can browse at any time, on any mobile device.
An alert and notifications system, configured to meet your needs, will provide you with fast updates whenever there is a poor result or a dissatisfactory experience. This allows you to make things right quickly.
Full professional supportThrough each stage of the process, our team supports you in optimizing your satisfaction indicators.
QuestionnaireCustom-made for your organization by our market research professionals.
Satisfaction metricsCompatible with your choice of satisfaction metric.
Tailor fit for your enterpriseFrom features to design, you get to choose what is best suited to your reality. The platform is fully customizable.
API and integrationsReady for full automation with our API and compatibility with the most popular CRM’s.
Survey modesSOMtab supports online, telephone and SMS surveys.
Dynamic dashboardFully personalized and updated in real time. Visualization helps you get a good grasp of your results.
100% mobile-readyFunctional and well designed, no matter the device you’ll be using.
Automated survey invitationsWith automatic sample processing, only relevant customers receive an invitation.
Users roles and permissionsDifferent users see different results, based on their role in your organization.
Alerts and notificationsSent when there is a dissatisfaction or a problem with an indicator.
Security and confidentialityUsing the industry’s best standards, your data is and will remain strictly confidential.
How to overcome the challenges faced by a fast-growing service company?
To meet those challenges, Ian Sénéchal founder of VotreConseiller.net relied on measuring customer satisfaction and experience. Find out how this smart choice has now become an important competitive edge!