A loyal client is first and foremost a satisfied client

Measuring customer satisfaction and experience is the first step toward building a loyal customer base.

Îcone Measure

Measure

We survey customers immediately after a key moment, thus giving you the most reliable results and optimal participation rates.

Îcone Consult

Consult

Results are processed in real time and displayed in a live, personalized dashboard that you can browse at any time, on any mobile device.

Îcone Act

Act

An alert and notifications system, configured to meet your needs, will provide you with fast updates whenever there is a poor result or a dissatisfactory experience. This allows you to make things right quickly.

A ton of features

  • Full professional support

    Through each stage of the process, our team supports you in optimizing your satisfaction indicators.

  • Questionnaire

    Custom-made for your organization by our market research professionals.

  • Satisfaction metrics

    Compatible with your choice of satisfaction metric.

  • Tailor fit for your enterprise

    From features to design, you get to choose what is best suited to your reality. The platform is fully customizable.

  • Single Sign-On (SSO)

    Manage SOMTAB users using your internal access control systems.

  • Survey modes

    SOMtab supports online, telephone and SMS surveys.

  • Dynamic dashboard

    Fully personalized and updated in real time. Visualization helps you get a good grasp of your results.

  • 100% mobile-ready

    Functional and well designed, no matter the device you’ll be using.

  • Automated survey invitations

    With automatic sample processing, only relevant customers receive an invitation.

  • Users roles and permissions

    Different users see different results, based on their role in your organization.

  • Alerts and notifications

    Sent when there is a dissatisfaction or a problem with an indicator.

  • Security and confidentiality

    Using the industry’s best standards, your data is and will remain strictly confidential.

Integrates quickly and easily

CRM


Centralize client contact card and survey results, plus makes transfer of information so much easier!

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Shopify


Allows you to determine when to send the survey following client’s order, plus makes transfer of information so much easier!

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Zendesk


Allows you to determine when to send survey during or after client’s request for support, plus makes transfer of information so much easier!

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API RESTful


For a full integration of your in-house developed sotware

… or any other app that supports webhooks

They trust us

  • VotreConseiller Logo de VotreConseiller
  • The city of Saint-Augustin-de-Desmaures Logo de The city of Saint-Augustin-de-Desmaures
  • Mouvement Desjardins

  • Ville de Québec Logo de Ville de Québec
  • SÉPAQ Logo de SÉPAQ
  • La Capitale Logo de La Capitale
  • Promutuel Assurance Logo de Promutuel Assurance
  • Maître Paysagiste Logo de Maître Paysagiste
  • Réseau Sélection Logo de Réseau Sélection
  • Groupement des chefs d'entreprise Logo de Groupement des chefs d'entreprise
  • Commission de la fonction publique Logo de Commission de la fonction publique

Customer success