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Problem Solving

You did not receive our email invitation?
You could not access to the questionnaire?
Your session was interrupted unexpectedly?
The questionnaire froze on one of the pages?
The “next” button stopped working?
Are you having other kinds of problems?
These solutions still do not allow you to complete the questionnaire?

You did not receive our email invitation?
If you don’t get the email invitation, check in your junk mail folder (spam folder, etc.) and, if needed, authorize the SOM sender (invitation@web.som.ca) or mark the message as “not spam”.

You could not access to the questionnaire?
If you could not get to the questionnaire, there may just be a problem with the hyperlink. In this case, we invite you to try again by clicking on the link included in the email with the subject line “Problem solving – Web survey”.

Your session was interrupted unexpectedly? The questionnaire froze on one of the pages? The “next” button stopped working?
Using your browser’s “Back”, “Next” or “Refresh” buttons can cause the questionnaire to stop working. If you used one of these buttons, you should access the questionnaire again to restart and use only the buttons provided for questionnaire navigation.

Are you having other kinds of problems? Are the problems persistent?

  • Check that your Web browser security options allow the use of JavaScript. For more information, click here (available in French only - English version will be added soon).
  • If you are using Internet Explorer, make sure that your Pop-up Blocker settings are set to Medium or Low. For more information, click here (available in French - English version will be added soon). 

If available, you can try using a different Web browser to complete the survey. Installing the latest version of your browser can also help reduce the risk of errors.

 

These solutions still do not allow you to complete the questionnaire?
You may have discovered a bug our experts do not yet know about. In this case, we would appreciate your sending us the following information so we can help you – and as many others as possible – to complete our surveys.

Information to provide, if possible, to Mr Francis Pelletier :

  • The name and version number of your Web browser (e.g., Internet Explorer 7);
  • The description of your problem (as precisely as possible);
  • The number of the question where the problem occurred, if applicable.

 

Thank you for your understanding.