Employee Experience Management
Measuring employee experience: why and how?
Employees are an organization's most important asset. Indeed, teams mobilized around a clear objective and satisfied with their work environment contribute to customer satisfaction and the success of the organization.
Our objective in this training is to accompany you in the implementation of a successful employee experience measurement.
- Why measure employee experience?
- Where to start?
- How to build an employee journey?
- What are the main steps needed to implement an employee experience measurement?
- Which indicators to choose?
- Continuous or periodic metrics?
- How to determine the frequency of employee consultation?
- How can the customer experience be enhanced by the measurement results?
- How to use the results to engage staff?
- How to determine the ROI of an employee experience measure?
For more information or for a quote: contact us