In the era of customer experience, establishing an ongoing dialogue with your customers is paramount, hence the interest of online communities.
An online community is a place for exchanging ideas, in which your customers have a special place.
By actively listening to them, you will be able to:
- Understand their purchasing process
- Evaluate your brand image
- Get their opinion on hot topics
- Measure market trends
- Better manage your brands
- Strengthen the link between customers and your organization
- Test new products or concepts
The online community can therefore be a powerful tool in your marketing strategy. Thanks to it, you will be able to:
- Create surveys independently
- Energize your communications with your customers
- Listen to their expectations and concerns
- Initiate discussions on various topics of interest to them
- Share content in real time
Whatever your project, our teams can help you build and manage an online community adapted to your needs. The SOM panel management platform is…
You have a lot of members in your community? Our basic rate includes up to 15,000 members!
Whether you want to be self-sufficient or prefer leaving the management of your online community up to us, anything's possible.
The platform adapts to all projects, whether they are short or long term, simple or complex. Anything is possible!
You have an online community management project?
We will be happy to discuss it with you