A loyal client is first and foremost a satisfied client

Measuring customer satisfaction and experience is the first step toward building a loyal customer base.

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We survey customers immediately after a key moment, thus giving you the most reliable results and optimal participation rates.

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Results are processed in real time and displayed in a live, personalized dashboard that you can browse at any time, on any mobile device.

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An alert and notifications system, configured to meet your needs, will provide you with fast updates whenever there is a poor result or a dissatisfactory experience. This allows you to make things right quickly.

A ton of features

  • Full professional support

    Through each stage of the process, our team supports you in optimizing your satisfaction indicators.

  • Questionnaire

    Custom-made for your organization by our market research professionals.

  • Satisfaction metrics

    Compatible with your choice of satisfaction metric.

  • Tailor fit for your enterprise

    From features to design, you get to choose what is best suited to your reality. The platform is fully customizable.

  • Single Sign-On (SSO)

    Manage SOMTAB users using your internal access control systems.

  • Survey modes

    SOMtab supports online, telephone and SMS surveys.

  • Dynamic dashboard

    Fully personalized and updated in real time. Visualization helps you get a good grasp of your results.

  • 100% mobile-ready

    Functional and well designed, no matter the device you’ll be using.

  • Automated survey invitations

    With automatic sample processing, only relevant customers receive an invitation.

  • Users roles and permissions

    Different users see different results, based on their role in your organization.

  • Alerts and notifications

    Sent when there is a dissatisfaction or a problem with an indicator.

  • Security and confidentiality

    Using the industry’s best standards, your data is and will remain strictly confidential.

Integrates quickly and easily


Centralize client contact card and survey results, plus makes transfer of information so much easier!

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Allows you to determine when to send the survey following client’s order, plus makes transfer of information so much easier!

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Allows you to determine when to send survey during or after client’s request for support, plus makes transfer of information so much easier!

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For a full integration of your in-house developed sotware

… or any other app that supports webhooks

They trust us

  • City of Saint-Augustin-de-Desmaures Logo de City of Saint-Augustin-de-Desmaures
  • VotreConseiller Financial Services Logo de VotreConseiller Financial Services
  • Promutuel Insurance Logo de Promutuel Insurance
  • Commission de la fonction publique Logo de Commission de la fonction publique
  • Groupement des chefs d'entreprise Logo de Groupement des chefs d'entreprise
  • La Capitale Logo de La Capitale
  • Maître Paysagiste Logo de Maître Paysagiste
  • Montréal International Logo de Montréal International
  • Mouvement Desjardins

  • Réseau Sélection Logo de Réseau Sélection
  • SÉPAQ Logo de SÉPAQ
  • Ville de Québec Logo de Ville de Québec

Customer success



How to overcome the challenges faced by a fast-growing service company?

To meet those challenges, Ian Sénéchal founder of VotreConseiller.net relied on measuring customer satisfaction and experience. Find out how this smart choice has now become an important competitive edge!

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City of Saint-Augustin-de-Desmaures

City of Saint-Augustin-de-Desmaures

How can a Municipal Administration get closer to thousands of their citizens?

The City of Saint-Augustin-de-Desmaures achieved this goal by measuring residents satisfaction through their citizen-centred management philosophy based on listening and transparency.

Results are outstanding : an internationally recognized approach allowing tangible benefits for citizens, elected officials and the City.

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Promutuel Insurance

Promutuel Insurance

How to evolve a customer centric philosophy in an organization made up of a wide network of mutual associations?

This is the challenge overcome by Promutuel Assurance, which has gradually implemented SOMTAB to go from no measure ... to customer first culture! Discover how the company has integrated the customer's voice in its philosophy and decision-making.

Learn more