Measure customer satisfaction and customer experience
The only CX software that is perfectly matched to your organization’s DNA.
A loyal client is first and foremost a satisfied client
Measuring customer satisfaction and experience is the first step toward building a loyal customer base.
We survey customers immediately after a key moment, thus giving you the most reliable results and optimal participation rates.
Results are processed in real time and displayed in a live, personalized dashboard that you can browse at any time, on any mobile device.
An alert and notifications system, configured to meet your needs, will provide you with fast updates whenever there is a poor result or a dissatisfactory experience. This allows you to make things right quickly.
A ton of features
Full professional support
Through each stage of the process, our team supports you in optimizing your satisfaction indicators.
Custom-made for your organization by our market research professionals.
Compatible with your choice of satisfaction metric.
Tailor fit for your enterprise
From features to design, you get to choose what is best suited to your reality. The platform is fully customizable.
Single Sign-On (SSO)
Manage SOMTAB users using your internal access control systems.
SOMtab supports online, telephone and SMS surveys.
Fully personalized and updated in real time. Visualization helps you get a good grasp of your results.
Functional and well designed, no matter the device you’ll be using.
Automated survey invitations
With automatic sample processing, only relevant customers receive an invitation.
Users roles and permissions
Different users see different results, based on their role in your organization.
Alerts and notifications
Sent when there is a dissatisfaction or a problem with an indicator.
Security and confidentiality
Using the industry’s best standards, your data is and will remain strictly confidential.
Integrates quickly and easily
Centralize client contact card and survey results, plus makes transfer of information so much easier!
Allows you to determine when to send the survey following client’s order, plus makes transfer of information so much easier!
Allows you to determine when to send survey during or after client’s request for support, plus makes transfer of information so much easier!
For a full integration of your in-house developed sotware
… or any other app that supports webhooks
They trust us
- Ville de Saint-Augustin-de-Desmaures
- Promutuel Assurance
- Commission de la fonction publique
- Groupement des chefs d'entreprise
- La Capitale
- Maître Paysagiste
- Montréal International
- Réseau Sélection
- Ville de Québec
How to overcome the challenges faced by a fast-growing service company?
To meet those challenges, Ian Sénéchal founder of VotreConseiller.net relied on measuring customer satisfaction and experience. Find out how this smart choice has now become an important competitive edge!
City of Saint-Augustin-de-Desmaures
How can a Municipal Administration get closer to thousands of their citizens?
The City of Saint-Augustin-de-Desmaures achieved this goal by measuring residents satisfaction through their citizen-centred management philosophy based on listening and transparency.
Results are outstanding : an internationally recognized approach allowing tangible benefits for citizens, elected officials and the City.
How to evolve a customer centric philosophy in an organization made up of a wide network of mutual associations?
This is the challenge overcome by Promutuel Assurance, which has gradually implemented SOMTAB to go from no measure ... to customer first culture! Discover how the company has integrated the customer's voice in its philosophy and decision-making.