Customer Experience Management

Customer experience: how to move from idea to action with an effective management system?

More than ever, customer experience is a crucial issue that you must learn to master in order to retain your customers.

Whether selling a product or a service, the customer experience must be positive at every stage of the customer journey.

Setting up a customer experience management system does not happen overnight. That's why we're here to help you.

If one of the questions below has once kept you up at night, tossing and turning, our training is for you!

  • Why measure customer experience?
  • Where to start?
  • How to build a customer journey?
  • What are the main steps needed to implement the customer experience system?
  • Which indicators to choose? (Discussion on relational and transactional metrics)
  • Continuous or periodic metrics?
  • How to determine the frequency of client surveys?
  • How can the customer experience be enhanced by the measurement results?
  • How to use the results to engage staff?
  • How to determine the return on investment (ROI) of a customer experience measure?

Our experts will provide you with the keys to making this crucial project a successful exercise.

For more information or for a quote: contact us

Customer experience